In July 2016, Etisalat eLife become installed in my home and I used the offerings till approximately mid-August, earlier than the offerings had been cut off. Due to rising bills, I called Etisalat to cancel my subscription with them but the agent maintained that I need to go to their workplace.
I went to the workplace and they said I had a bill of nearly Dh720 that I needed to pay in complete earlier than canceling the line. I didn’t have the money then, so I requested if I should pay part of it, get it canceled, and then complete the price later. The agent stated I have to pay the overall quantity. I left without canceling my account.
Some months later, I got a name from Etisalat that I owed them Dh4,230. How? I am not the use of eLife, the net or any in their offerings. So how did a bill of Dh720 end up Dh4,230? After I complained, they waived off Dh1,023 and requested me to pay the final balance of Dh3, two hundred. Why need to I pay for something I in no way used?
Since the center of 2017 thus far, they preserve calling and perilous me with tour bans. If there may be a way you could help me get out of this mess, I would respect it. I can’t pay for what I never used for.
The control of Etisalat responds: Thank you for bringing Mr. Egbulonu’s situation to our interest. Etisalat customer service team would need to apologize for all the inconvenience he may also have confronted. We have very well investigated the difficulty and observed that the client did no longer make any fee from the date of subscription. Thus, he is not eligible for a reimbursement of correctly billed charges.
Mr Egbulonu responds: I referred to as Etisalat many times asking if I should pay just the invoice for the service I used, however, they insisted that I need to pay the entire amount of Dh3, two hundred that I by no means used. If they need to remedy the problem, they should provide me my accurate bill and I pay it. I don’t wish to pay for something I never used.
Etisalat responds: We wish to inform you that after an in depth and thorough research, it’s miles observed that the client did no longer make any bills from the date of subscription. Thus, he is not eligible for reimbursement of efficiently billed prices.
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