You will be answerable to the German-speaking customers and partners of the company. Next to assisting German-speaking customers, you are also organized to jump in and help your colleagues deal with the Dutch line. You offer excellent customer service through smartphones, email, chat, apps, and one-of-a-kind social media channels. Besides that, you are the touch individual between the consumer, partner, and the company to get a good concept of each enterprise’s and client’s facets. Making certain that each client is handled in a personal and green manner is your major precedence.
We seek out a candidate who speaks German and Dutch on an enterprise level, both written and oral. You have enjoyed customer support, and you want to paint within a casual environment. For this role, you must have first-rate time management abilities. You have a flexible mindset and may effortlessly apprehend and empathize with others. You also need to help us reach our purpose of increasing our purchaser satisfaction rating on Trustpilot (no, a 9+ is still not high enough). Most importantly, you are an enthusiastic ambassador for the agency, and enjoy your work!
Our client offers you a competitive income primarily based on experience, 25 excursion days, a tour allowance, and a pension scheme. Plus, of direction, a pleasing worker cuts the price on the business enterprise product, so you can also experience pleasant outings with your pals or crew. This concerns a full-time role at the Best Employer of 2018 (proclaimed by using Indeed) and one of the fastest-developing internet businesses in The Netherlands. You could be furnished with an intensive training technique and opportunities for non-public and expert increase. Furthermore, our customer offers a working area that fulfills all your expectations, consisting of a couple of monitors and a workplace right after Hertogenbosch Central Train Station. You may be a part of a crew amusing colleagues with a ‘work tough, play difficult’ mentality!
About the employer:
You might be working for a first-rate online platform organization that provides superb deals for going out, having dinner, or splendor. As a customer support expert, you have the skills to make clients happier after speaking to you than before. Of course, you can also cope with proceedings and know how to make a sad customer glad again. No purchaser will cling up without a smile – this is your motto!
The British Property Awards provide agents in the United Kingdom with a useful opportunity to evaluate the provider they offer in opposition to the provider supplied via their local, local, and countrywide competition. Agents who move that greater mile and provide exceptional stages of customer support are rewarded with the accolade, which acts as a beacon to focus on these attributes in their local marketplace.
The British Property Awards are one of the most inclusive estate agency awards vendors as they do not rate to enter. This has enabled their award to be based in a manner that guarantees most participation, on common judging over ninety of retailers that meet their minimum standards on a nearby degree. The team individually mystery shops each property agent in opposition to 25 criteria to gain a balanced evaluation of their customer support tiers. The judging criteria are complete and distinct, exploring specific mediums, situations, and periods to ensure agents have been fastidiously and pretty judged.
Robert McLean from The British Property Awards stated, “Our awards have been designed to be possible to all retailers, removing not unusual boundaries to access, consisting of cost, to ensure that we’ve got the most inclusive awards. Our award has also been designed to eliminate any opportunity for bias or manipulation. Suppose an agent has been attributed with one of our awards. In that case, it is genuinely down to the exceptional customer service stages they’ve validated over a prolonged time frame. Winning marketers must be proud that their customer service levels provide a benchmark for local, regional, and national competition.